Ethnographic Observation
–Individual
interviews or Questionnaire
–Preparation
–Field Study
–Analysis
–Reporting
Scenario Development
–Day-in-the-life scenarios
–Perform
typical task (acted out as a walkthrough)
Participatory Design
–Positive
–more accurate information about tasks, users can influence design decisions, builds investment,
increased user acceptance
–Negative
–more costly, lengthen implementation period, exacerbate personality
conflicts, role of organizational
politics